• If my bandwidth is controlled, why is the internet slower at some times but not at others?

The internet could be thought of as an intricate highway system. Highway traffic moves slower during rush hour and internet traffic moves slower during peak usage hours. If a portion of the highway is under construction then traffic must be rerouted causing bottlenecks. The same could be said for internet traffic. If a lot of drivers are all commuting toward a popular restaurant, a backup in traffic might occur. If a lot of internet users are attempting to access a certain web page, access times to that site might increase.

Bandwidth can only be used if space for that bandwidth is available. We at Maxiis allocate a set amount of bandwidth , to and from the internet, for each customer. A customer will be able to use that amount of allocated bandwidth 99+% of the time.

We have no control of what happens beyond our network. Loading a web site at 2:00 PM on Tuesday may not take the same amount of time at 7:00 PM because of traffic flow and routing on the actual internet.

Maxiis Internet is constantly improving bandwidth performance and access to the internet within our network. If you have any questions concerning this or other issues, please contact our office at (815)452-2804.