• If my radio unit stalls, what should I do?

Unplugging the power supply to the small white box (POE) and then plugging it back in will restart the radio unit outside and generally will restore internet service. Occasionally the router and or computer will also need to be powered down.

If there is a router in your network, it can be restarted by unplugging its power cable from the back of the unit and plugging it back in. Routers have an operation system just like a computer and boot at restart. Generally, the power light will blink during restart.

Start up times for both the radio unit and the router will be several minutes. After taking these steps, you find that you still do not have internet access, please contact our office at (815)452-2804.

For further wireless troubleshooting information, click on the link below.